Privacy Policy
Last Updated: May 25, 2025
Solvync (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, or tools.
If you have questions or concerns, please contact us at aksh@solvync.com.
1. Who We Are
Solvync provides tailored digital solutions for small businesses, including marketing automation, AI-powered tools, digital presence optimization, and compliance support. We serve niche service providers, wellness professionals, real estate experts, and local businesses through service tracks like PresencePro, LeadSync, StackSync, SafeSync, and Evolvync+.
2. Information We Collect
We collect the following categories of personal information:
a. Information You Provide
- Name, email address, phone number
- Business information (name, website, services)
- Payment and billing details
- Form submissions via SmartCapture, AutoBook, or QuickResponse Bot
- Communications and support requests
b. Automatically Collected Information
- IP address and device/browser data
- Pages visited, referring links, session data
- Cookies and tracking technologies
c. Information from Third Parties
- Integrations with platforms like Google, Meta, Calendly, CRMs, etc.
- Directory and map listing platforms during LocalRadar setup
3. How We Use Your Information
We use the data to:
- Provide and manage our services
- Respond to inquiries and provide support
- Personalize communication and engagement
- Facilitate booking and automation flows
- Perform audits, compliance, and security reviews
- Conduct analytics and service improvement
- Comply with legal obligations
4. Legal Basis for Processing (for EEA Residents)
We rely on:
- Consent (for marketing and cookies)
- Contractual necessity (to deliver our services)
- Legitimate interest (for product improvement, fraud prevention)
- Legal obligation (when required by law)
5. Data Sharing & Disclosure
We may share your information with:
- Service providers (cloud storage, payment processors, communication tools)
- Business partners involved in delivering your solutions
- Legal authorities, if required to comply with laws
- Successors in the event of a merger or acquisition
We never sell your personal information.
6. Data Retention
We retain your personal data only as long as necessary:
- To provide services
- To comply with legal obligations
- For dispute resolution
- For business reporting and analytics
7. Data Security
Solvync uses industry-standard security measures, including:
- Encrypted storage and backups via DataVault Setup
- Role-based permissions and access controls
- Regular digital hygiene audits (SafeSync)
8. Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your data
- Correct or delete your data
- Object to or restrict processing
- Withdraw consent at any time
- File a complaint with a data protection authority
Email us at aksh@solvync.com to exercise your rights.
9. Cookies and Tracking
We use cookies and analytics to improve your experience. You can manage preferences via your browser settings or opt out of tracking via [cookie consent tools] (if implemented).
10. International Data Transfers
Your information may be processed outside your country (e.g., U.S., EEA). We use appropriate safeguards such as standard contractual clauses or data processing agreements.
11. Third-Party Links
Our website and tools may contain links to other platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
13. Contact Us
Solvync
Email: aksh@solvync.com