Certified Odoo Implementation Partner

Expert Help. Built Around Your Odoo.

Solvync provides scope-based Odoo support and training for growing SMBs, mid-market organizations, and multi-company operations in Calgary, Alberta, and across Canada. Coverage can include issue triage, workflow improvement, administrator handoff, upgrade testing, and role-based training.

Available Odoo consulting services can include issue triage, monitoring, workflow review, administration, and training. Coverage and deliverables depend on the signed support scope.

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Certified: Odoo Ready Partner
Calgary, Alberta: Serving Canadian SMBs
Discovery first: Timeline confirmed by scope

Also serving Implementation, Customization, Integrations

Odoo Consulting Services: More Than Just Break-Fix

Bug Fixes & Troubleshooting
We reproduce the issue, document the root cause and impact, then follow the agreed path for a fix, workaround, or change request.
Performance Monitoring
When monitoring is included, the support scope defines the environments, indicators, review cadence, alerts, access, and escalation path.
Workflow Optimization
We can review Odoo workflows, identify duplicate work or control gaps, and define measurable improvements for the approved scope.
Remote Screen Share
When the support plan includes live sessions, screen sharing can be used for diagnosis, guided configuration, or role-based training.
Security & Updates
Upgrade testing, patch coordination, security review, and module compatibility checks are available when the hosting model, access, responsibilities, and target versions are in scope.
New User Onboarding
Role-based onboarding can cover the approved workflows, permissions, controls, and daily tasks when training is included in the support plan.

Get Your Team Up to Speed

Training and knowledge-transfer deliverables are documented in the proposal or support agreement, including audience, workflows, format, recordings, guides, and follow-up coverage.

Post-Implementation Walkthrough
When included in scope, a post-implementation walkthrough covers the approved workflows, roles, controls, and administrator handoff.
Included when scoped Named learner roles
- Module-by-module guided walkthrough
- Recordings when participants and policy allow
- Q&A session with your team
- Follow-up period defined in the proposal
Live Screen-Share Sessions
Live screen-share sessions are available for issues or training that benefit from guided review, subject to the agreed coverage and scheduling.
Scheduled by coverage plan 1-on-1 or team
- Workflow troubleshooting in real time
- Configuration guidance and tips
- Best practices for your specific setup
- Ad-hoc training for new hires
Documentation & Guides
Documentation can be tailored to the approved Odoo workflows, roles, and controls when it is listed as a project or support deliverable.
Delivery format in scope Update ownership defined
- Step-by-step process guides
- Custom workflow documentation
- FAQ and common troubleshooting
- Admin reference for settings & config
Ongoing Consultation
Ongoing consultation can be added for questions, workflow review, release planning, and change requests after the original project closes.
Flexible retainer options Named support owner when scoped
- Monthly check-in calls available
- Email support for quick questions
- Recommendations as you scale
- Priority rules defined by support plan

Support Built Around Clear Ownership

Examples of the support outcomes, inputs, and controls that can be scoped for an Odoo operating model.

Issue Triage
Severity and ownership
Critical issue triage starts with severity, business impact, reproducible steps, access, and an agreed owner. Response commitments are documented in the support agreement.
Team Training
Roles and scenarios
Role-based training uses the workflows each team performs, an approved test environment, and acceptance checks before responsibilities move into production.
Admin Handoff
Documentation and control
Admin handoff can include documented configurations, known dependencies, escalation paths, and the operating decisions the internal owner is expected to maintain.

Explore More Odoo Services

Support pairs perfectly with implementation and customization

Implementation
Starting fresh? Plan a focused first-phase Odoo launch with the SYNC Framework.
Customization & Development
Need custom modules or integrations? We build workflows that fit your business.
Why Odoo?
Explore how Odoo ERP connects finance, sales, inventory, manufacturing, service, and more.

Need Odoo Consulting Services & Support?

Tell us about your team, Odoo setup, issue severity, access, and coverage needs. We will recommend a support scope and schedule a consultation.

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Certified Odoo Implementation Partner Terms defined in writing Calgary-based team

Common Questions

Support & Training FAQ

Response targets depend on the signed support scope, severity definitions, coverage window, access, and client contacts. Solvync documents those commitments before support begins rather than publishing a universal SLA.

Yes. Hours, priorities, coverage, and deliverables can be reviewed against actual usage and changed by written agreement.

Yes, after a system review confirms the Odoo version, configuration, custom modules, access, roles, and workflows that the training must cover.

Remote role-based training is available. On-site workshops are scoped separately based on location, team size, environment readiness, and the workflows being practised.

After-hours coverage is available only when it is defined in the signed support agreement, including contacts, severity, response target, access, and escalation path.

Training deliverables are defined in the scope and can include workflow notes, role-based guides, session summaries, and recordings when participants and company policy allow them.